Mobile Assist Platform™

The only Mobile Platform with Contact Center DNA.

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Mobile App Assist

A frictionless method that distributes a unique link to the customer, allowing them to easily download the client’s app; complete with click-thru tracking, reporting and analytics.

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Mobile eDisclosure

Allows enterprises to easily and quickly deploy complete mobile SMS and Email based electronic document applications. eDisclosure is an end-to-end solution that also captures a customer’s signature consent on their touch-screen mobile device – without the need of an expensive cumbersome downloaded mobile app.


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Chatbot Assist™

Quickly deploy true 2-way SMS chatbot solutions. Immediately engage your call queue customer through Cielo's SMS chatbot. Our Chatbot doesn't require a special app like Facebook Messenger or Twitter, allowing you to easily engage every customer in your queue on any device. Chatbot Assist™ integrates directly with your IVR system, providing a seamless transition between your call queue and SMS chat.


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Live Mobile Agent Assist (chat)

Allows agents, from their desktop, to conduct a live, interactive, chat directly on the customer’s mobile device.

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Web-2-Mobile Connect

Teach your web app to text! An easy, plug & play mobile messaging interface to Cielo’s platform allowing you to send one, or many standard or custom messages direct from your own web enabled applications.

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Industry Insights

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Teach Your Web App to Text

Web-to-Mobile Connect™ enables any web app or service - online or mobile – to connect with any mobile customer across any carrier in North America.

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Clients

Web-to-Mobile Connect™

Integrating mobile with online ads allows TD Bank to reach a larger audience.

Integrating mobile with online ads allows TD Bank to reach a larger audience.

Integrating mobile with online ads allows TD Bank to reach a larger audience.

Cielo’s Web-to-Mobile Connect™ provides Eye Media with the industry’s most flexible, yet cost effective messaging platform, allowing them to deliver the future of OOH advertising.

Using proximity technology and Cielo’s Mobile Assist Platform™, Eye Media injects traditional media with a digital response; converting the customer through a unique and measurable experience.

Cielo created and hosts the opt-in (sign up) form (or widget) which is served on the client’s website.

Cielo maintains the active opt-in and opt-out database along with sending confirmation messages (email OR SMS).

CieloMessage integrates local allergy content and matches it to the consumer’s location in the opt-in databased.

When Pollen Levels in the consumer’s local exceed moderate levels, CieloMessage automatically sends a text message containing a link back to the BENADRYL mobile site

The mobile site displays the detailed allergy content their region. The consumer also has the ability to obtain a coupon.